Sales
Customer Pathfinder
Sit with our clients every week and chart their course forward
About the role
You'll sit down with our clients every week; understand their concerns; and chart a course forward for our customers.
What you'll do
- Run weekly working sessions with a portfolio of CPG brands
- Turn what clients tell you into concrete direction for creative, media, and measurement
- Make performance legible: what worked, what didn't, and what changes next
- Spot trouble early (a stalled launch, a drop in ROAS, a stakeholder who's gone quiet) and get ahead of it
- Keep the internal team pointed at what actually matters for each brand
- Earn the right to do more for the accounts you look after
You may be a good fit if
- You've held client relationships before, in account management, customer success, consulting, or as a founder
- You're fluent enough with performance data to explain it without hiding behind it
- You have some engineering experience or computer science knowledge
- You stay calm in hard conversations and say the useful thing rather than the comfortable one
- You write clearly and keep commitments visible
- You'd rather solve the client's problem than protect the scope
Nice to have
- Experience at a CPG brand, agency, or retail-media platform
- Comfort with paid social and marketplace advertising
About NEX
NEX is the growth system for consumer packaged goods brands. We replace the scattered stack of agencies and point tools with one place where creative, measurement, and media buying feed each other: ad performance tells us what to make next, and what we make gets measured against net profit rather than platform-reported ROAS. We're a small team working directly with the brands that use us.
Apply even if you don't match every line above. The lists describe the work, not a checklist. If you can do the job, tell us how you know.
Apply for Customer Pathfinder
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